Frequently Asked Questions
Everything you need to know about your Segway experience.
What is the standard shipping time for Segway products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do Segway electric scooters come with a warranty?
Yes, all new Segway products include a limited manufacturer's warranty. This typically covers the main body for 1 year and specific components like the battery and motor for 180 days.
What is your return policy for electronic vehicles?
We offer a 30-day return policy for products in new, unused condition with original packaging. Please note that return shipping fees and a restocking fee may apply.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are Segway products water-resistant?
Most Segway models feature an IPX4 or IPX5 water-resistance rating, meaning they can handle light splashes and rain. However, they are not waterproof and should not be submerged or used in heavy storms.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.